Preloader

Frequently Asked Questions

About Lluminae

Lluminae is an integrative skin, hair and aesthetics clinic combining dermatology-led care, advanced technology and selected holistic approaches. We focus on understanding underlying concerns and creating personalised care plans.

Lluminae is located at World Trade Center, Kharadi, Pune.

Yes. Our consultations and treatments are available to women and men across different age groups, subject to clinical suitability.

We look beyond visible symptoms. Our approach includes detailed consultation, diagnosis, root-cause assessment, personalised treatment planning and ongoing review.

Consultations and Appointments

Yes. A consultation helps us understand your concerns, medical history, lifestyle and treatment goals before recommending suitable options.

Please bring details of your current medications, allergies, previous treatments, relevant medical reports and the skincare or haircare products you currently use.

Some treatments may be performed on the same day if clinically appropriate. Others may require a patch test, medical evaluation, preparation or a separate appointment.

Consultations and treatment times vary depending on the service. Our team will share the expected duration when confirming your appointment.

You can contact us through the website, phone or WhatsApp. Please provide advance notice when rescheduling or cancelling an appointment.

Treatment Planning

Recommendations are based on your clinical assessment, skin or scalp condition, medical history, lifestyle, priorities and treatment suitability—not simply on the procedure requested.

No. Every plan is personalised. Two people with similar concerns may require different treatments depending on their underlying causes and clinical findings.

We offer both. Depending on your needs, we may recommend a single treatment, a planned series or a longer-term skin or hair programme.

No. Tests may be recommended when clinically relevant—for example, where nutritional, hormonal or thyroid-related factors may be contributing to a concern.

Where appropriate, selected Ayurvedic principles may complement medical care. They do not replace necessary diagnosis, medication or evidence-based treatment.

Safety and Results

Treatments are selected and customised for the individual’s skin type and condition. Appropriate settings, patch testing and aftercare are used when clinically required to reduce risk.

Comfort levels vary by procedure and individual sensitivity. Some treatments may cause temporary warmth, tingling or mild discomfort. Comfort measures are used where appropriate.

Downtime depends on the procedure. Some treatments have minimal interruption, while others may cause temporary redness, sensitivity, swelling, peeling or bruising. This will be explained beforehand.

Timelines vary depending on the condition, treatment, individual response and adherence to aftercare. Some improvements may appear gradually, and multiple sessions may be advised.

Results vary and cannot be guaranteed. Ageing, hormones, lifestyle, sun exposure and the nature of the condition may influence outcomes. Maintenance may be recommended.

Please inform the clinical team before booking. Certain medicines, lasers, peels, injectables and other procedures may need to be avoided or postponed.

Follow the aftercare instructions and contact the clinic promptly if you experience unexpected or persistent symptoms. Seek urgent medical assistance for any severe reaction.

Skin, Hair and Technology

Yes. We assess the type, severity and possible contributing factors before recommending options such as medical skincare, peels, laser-based treatments or a personalised programme.

Yes. Hair and scalp care may include consultation, scalp examination, trichoscopy, relevant investigations and personalised medical or regenerative treatment options.

VEGA is used for laser hair reduction, while QLARA supports non-invasive skin rejuvenation. Suitability and treatment settings are determined following assessment.

The number of sessions depends on your concern, treatment type, response and goals. A provisional plan will be discussed during consultation and reviewed as you progress.

Pricing, Privacy and Aftercare

Treatment costs vary depending on your concern, clinical assessment, recommended procedure and number of sessions required. A personalised estimate will be shared after your consultation.

Consultation fees and treatment charges may be billed separately. Our team will explain the applicable fees when confirming your appointment.

Where clinically appropriate, we may recommend a planned series of sessions or a personalised care programme. Package details, inclusions and validity will be explained before purchase.

No treatment will be performed without discussing the proposed plan and applicable charges. Any optional tests, products or additional procedures will be explained separately.

Please provide advance notice if you need to cancel or reschedule. Late cancellations or missed appointments may be subject to the clinic’s cancellation policy.

Yes. Your personal details, medical history, consultation records and treatment information are handled confidentially and accessed only by authorised personnel involved in your care.
Clinical photographs may be taken to document progress and support treatment planning. They will not be used for marketing, social media or promotional purposes without your separate written consent.
Yes. Marketing consent is voluntary and separate from treatment consent. You may withdraw it by contacting the clinic, subject to content that may already have been lawfully published or distributed.
Yes. You will receive treatment-specific aftercare guidance, including skincare, activity restrictions, sun protection and symptoms that may require medical attention.
Contact the clinic promptly and share details of your symptoms. Seek urgent medical care if you experience severe pain, difficulty breathing, rapidly increasing swelling or another medical emergency.
This depends on the procedure. Some products or active ingredients may need to be paused temporarily. Follow the instructions provided by your treating clinician.
Recovery recommendations vary by treatment. Your clinician will advise when you can safely resume exercise, makeup, swimming, heat exposure and other activities.
No. Outcomes vary based on the individual, underlying concern, treatment response and adherence to aftercare. Your clinician will explain realistic expectations, possible risks and alternatives before treatment.
Some treatments require a review to assess healing, progress or the next stage of care. Your clinician will recommend an appropriate follow-up schedule.