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Booking Terms & Conditions

Please read these terms before confirming your appointment. They explain how bookings, changes, payments and clinic visits are handled. Lluminae does not collect any deposit or advance payment for consultations, treatments, procedures or appointment bookings. These terms do not replace the separate informed consent required for any medical treatment or procedure.

1. Booking confirmation

  • An appointment is confirmed when Lluminae sends confirmation. No deposit or advance payment is collected to reserve any appointment.
  • Please provide accurate contact and appointment information. If booking for a person under 18, a parent or lawful guardian must participate and provide the required consent.
  • The consultation or treatment requested remains subject to clinical assessment, practitioner availability and safety requirements.

2. Consultation and treatment payments

  • Lluminae does not collect any deposit or advance payment to reserve an appointment. You pay only for services or products actually purchased, according to the invoice or payment terms communicated to you.
  • Prices, package inclusions and applicable taxes will be communicated before purchase. A treatment estimate may change if the agreed clinical plan changes; any material change will be explained first.

3. Cancellation and rescheduling

Notice is measured from the timestamp of your completed online request, call, email or WhatsApp message

Notice givenReschedulingCancellation
24 hours or moreNo charge. Move to an available slot.No charge. Please notify us as early as possible.
6 to under 24 hours No charge. Move to the next available slot.
No charge. Please contact us
promptly.
Under 6 hours or no-showNo deposit or cancellation fee
applies. Repeated late changes or no-shows may limit future bookings to same-day availability		No deposit or cancellation fee
applies. Repeated no-shows may
limit future bookings to same-day
availability.

4. Emergencies, illness and clinic changes

  • Contact us as soon as reasonably possible for sudden illness, hospitalisation, bereavement, severe weather, transport disruption or another genuine emergency. No booking deposit or cancellation fee applies. Any information shared will be handled confidentially.
  • If Lluminae cancels or materially delays your appointment, you may choose another available slot or a full refund of the amount paid for that appointment.

5. Arrival, consultation and clinical suitability

  • Please arrive on time and tell us if you are delayed. We may shorten or reschedule an appointment if proceeding would compromise safety or significantly delay other patients. We will not rush a procedure.
  • The treating professional may decline, postpone or modify a service for clinical, safety, professional or legal reasons.
  • You must disclose relevant medical history, allergies, medicines, pregnancy or breastfeeding status, and changes in health, and follow reasonable preparation and aftercare instructions.
  • Results vary between individuals. Lluminae does not guarantee a specific outcome, a fixed number of sessions or permanent results.

6. Packages, offers and specially ordered items

  • Package, membership, voucher and offer terms—including validity, inclusions, exclusions and transferability—will be disclosed before purchase. Discounts do not override clinical suitability.
  • For customised items, injectables, medicines or laboratory kits procured specifically for you, only a disclosed and genuinely non-recoverable cost already incurred may be deducted from an approved refund.
  • Refunds and unused package value are handled under Lluminae’s full Cancellation, Rescheduling & Refund Policy and applicable consumer law.

7. Privacy and communications

  • We use the details you provide to manage your enquiry, appointment, payment and care in accordance with our Privacy Policy.
  • Service messages may be sent by phone, SMS, email or WhatsApp. Promotional messages require a separate optional choice and can be stopped at any time.
  • Identifiable clinical photographs or testimonials will not be used for marketing without separate, specific permission. 

8. Conduct, complaints and legal rights

  • Please treat staff and other patients respectfully. Recording or photography in the clinic requires permission and must not capture another person.
  • Nothing in these terms limits rights that cannot lawfully be excluded, including statutory consumer rights. Indian law applies, and Pune courts have jurisdiction subject to any mandatory right to approach another lawful forum.
  • For cancellations, questions or complaints, contact support@lluminaeaesthetics.com or call/WhatsApp +91 97302 12600.

Lluminae Flagship | World Trade Center (WTC) Retail 6, Kharadi, Pune, Maharashtra

+91 97302 12600

support@lluminaeaesthetics.com

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Lluminae Integrative Skin & Hair Aesthetics. All treatments are medical procedures and require a prior clinical consultation.

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